- bond with a newly born, adopted, or fostered child;
- care for a family member with a serious health condition, or
- assist loved ones when a family member is called to active military service.
If you want to file a Request for Paid Family Leave or have any questions about the Paid Family Leave program and its benefits and procedures, kindly visit www.ny.gov/programs/new-york-state-paid-family-leave.
This website is ONLY to be used for the following types of cases:
- if you have already applied for Paid Family Leave in New York State and your claim was DENIED; that is, an insurance carrier or your employer (if self-insured) has sent you a letter stating t hat they will not pay you for the time you are taking off from work; or
- if your claim for PFL benefits was ACCEPTED and you are disputing the amount of benefits you have received or the timeliness of the carrier's payment
If you believe that the insurance carrier or your employer (if self-insured) made an error in denying or otherwise deciding your claim for PFL benefits, you can have the carrier’s / self-insured employer’s determination DENIAL reviewed by an Arbitrator. An Arbitrator is an independent, third-party who will make a final and binding determination as to whether or not you should be paid for your requested leave period. The Arbitrator will make this determination based on the documents submitted by you and by the insurance carrier or your employer regarding your request. For more information on the arbitration process, please refer to the FAQs section of this website.
The New York State Workers Compensation Board has designated NAM (National Arbitration and Mediation) as the approved administrator of all arbitrations relating to New York State Paid Family Leave claim-related disputes.
Submit a Request For ArbitrationTo submit a Request for Arbitration, via either regular mail or online, please select the appropriate link below. The Applicant is required to send the Request for Arbitration and all supporting documentation to both the Respondent and NAM (National Arbitration and Mediation). The Respondent is the party or parties you are bringing the arbitration claim against and may be the insurance carrier, employer, or the Workers' Compensation Board.
Submit a Response to Request For Arbitration
When NAM has received the Request for Arbitration, the Respondent will be notified as such by either email or regular mail. The notification will include instructions on how to submit your response. If you are ready to submit your response, via either regular mail or online, please select the appropriate link below.